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Click here to learn moreEthics Channel
In partnership with Contato Seguro a totally exempt third-party company we are launching the Ethics Channel. Through this tool, employees, suppliers, customers and partners may report incorrect conduct or that do not comply with Soprano's principles. Get to know and contribute to maintain a better and more transparent relationship.
Call 0800 601 8676 or type Soprano in the name of the organization at www.contatoseguro.com.br or in the Secure Contact app.
How does the channel work?
If you identify or suspect any misconduct please contact the Ethics Channel. An expert will receive all information and forward the report for analysis. You will be able to follow the progress of the case by a protocol number.
How to contact us?
You can call from any phone to 0800 6018676. The call is free and the service works 24 hours a day, seven days a week. If you prefer you can also access www.contatoseguro.com.br and type Soprano in the name of the organization.
Is it necessary to identify yourself?
No. The service is provided by Contato Seguro, a third-party company, with professionals trained to obtain information about the case without compromising your identity. Under no circumstances will the telephone number or IP of the computer used to be identified.
What situations are reported?
Behaviors that are not in accordance with the principles of the company or incorrect conduct of employees, suppliers, customers and partners of Soprano. Examples are: fraud, waste of resources, disclosure of religious matters, discrimination, moral coercion, sexual harassment, abuse of power, aggression, etc..
Do we need evidence?
No. Once received by Contato Seguro the report will be sent to the ethics and conduct corporative committees which will analyze the information and look for evidence to give the correct orientation to the issue. Action will only be taken in cases where misconduct is proven.
What are the benefits?
Supported by the Ethics Channel Soprano promotes a culture of respect, honesty and transparency aligning behaviors and discouraging conduct against the company's principles. As a result, a better working environment for everyone.
Código de Conduta Ética
A ética é um princípio essencial para construir uma sociedade justa, guiando nossas ações com honestidade, transparência e respeito pelos outros. Agir de forma ética significa tomar decisões responsáveis, mesmo em momentos difíceis, e contribuir para um ambiente mais equilibrado e confiável, onde o respeito mútuo seja a base das relações.
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